Frequently Asked Questions
Everything you need to know about your favorite stationery supplies.
How long will it take for my order to arrive?
Shipping times vary by location. Generally, orders are processed within 2-3 business days, and international shipping typically takes between 7 to 20 business days.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my package after it has been shipped?
Yes! Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What is your return policy for damaged items?
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the product. We will gladly arrange a replacement or a full refund.
Do you offer international shipping?
Yes, we ship our stationery products to most countries worldwide. Shipping costs and delivery windows will be calculated at checkout based on your destination.
Are the pens and markers sold on your site genuine brands?
Absolutely. We pride ourselves on sourcing 100% authentic products directly from reputable manufacturers and authorized distributors to ensure the highest quality.